Most companies can say that they have “great customer service”, but is that completely accurate? At Pioneer Plastics, we actually DO have great service and we can prove it.
When you call Pioneer Plastics during normal business hours, you will always reach a real live person on the other end of the phone. Our friendly and knowledgeable staff can understand your needs and answer your questions. Got a question about sizes or delivery options? We have that information readily available.
It may be old fashioned, but we answer the phone during normal business hours (8am to 5pm central). We don’t have an automated system or an answering machine. No phone trees to wade through. We promise that. That’s what makes us different.
Being successful in the manufacturing industry takes skill, passion, determination, and a lot of hard work. With almost 30 years in business, we have found the formula to provide the market with exceptional products and find success. We understand the value in making our clients happy and we place this at the top of our priority list.
Since we have custom molding capabilities in house, we are also happy to brainstorm new ideas with any client or potential client. We specialize in plastic part design and work with clients from idea to finished part design. The commitment to invest in new technologies to meet your needs sets us above the competition. We believe in continuous improvement in all aspects of our business model.
To get a feel for our abilities, we offer to provide free sample parts for evaluation. This aspect of serving our customers lets them see and feel the kind of work we are capable of manufacturing. In this way we stand behind our capabilities and value our client’s opinions. And, with a very high client retention rate, we know our work is outstanding.
Customer service might not be a top priority for other businesses but it is for ours. It’s not that we’re sitting idly by the phone but we are close enough to the phone to always answer when you call!